Automobile Customer Service Advisor
Provide the best customer service
This 600 hour program is designed to help students build transferable skills and focuses on their ability to understand and demonstrate the following elements of the Automotive industry; planning, management, finance, technical and product skills, basic principles of technology, labor issues, community issues and health, safety, as well as environmental issues.
Automotive Customer Service Advisor is the first line of communication with the customers during their visits to a dealership. Service Advisors play a key role in ensuring customer satisfaction through the life of a vehicle, and they know that customers’ time is valuable. They strive to ensure all service visits run smoothly and that all customer concerns are addressed and resolved. The Service Advisor also educates customers on some of the new and innovative accessories available to retrofit and upgrade customer vehicles.
Automotive Customer Service Advisor
Employment for an Automotive Customer Service Advisor is expected to be fair. The majority of new positions will be due to existing service advisors retiring. Most service advisors start out as automotive technicians working under the authority of a service advisor. Once they get enough experience they move into an advisor role.
The average wage for this career in Florida is $21.63 hourly or $45,000 annually.
Location and Hours:
- D.A. Dorsey Technical College (Certificate – 600 Hours)
- PayScale Human Capital on the Internet at https://www.payscale.com/research/US/Job=Automobile_Service_Advisor/Salary.